Support
How can we help?
Email support@ledomestique.cc and a person will get back to you, usually within one working day. Include the email address on your account.
How do I cancel my subscription?
If you subscribed in the iPhone app, it is billed by Apple: open Settings → your name → Subscriptions → le domestique and choose Cancel. If you subscribed on the web, open Settings → Plan & billing → Manage plan in le domestique. Either way you keep access until the end of the period you paid for.
How does the free trial work?
Every account gets 14 days with everything included, starting the day you sign up. No card is needed: when the trial ends, choose a monthly or yearly plan to keep going, or simply stop. The trial is once per person, on the web and in the app.
I paid but the app still asks me to subscribe.
On iPhone, open the plan screen and tap Restore purchases. Make sure you are signed in to the same le domestique account you subscribed with. If it still doesn't unlock, email us with the email address on your account.
My rides aren't showing up.
Open Connections and check the provider says Connected. New rides usually arrive within a few minutes of syncing on your device; a first import of older history can take a while, and you can watch it on the Import screen.
How do I delete my account or export my data?
Both are in Settings: Export athlete data downloads everything we hold about you, and Delete account removes it. Deleting your account does not cancel an App Store subscription, so cancel that in iPhone Settings first.
See also our Terms and Privacy policy.